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E-Commerce Order Fulfilment: 4 Things You Need to Know
Online shopping is certainly one of the most popular trends nowadays. Every single person shops online and it is a major part of the economy.
When you are a company that has just started using the benefits of e-commerce to make the business bloom then there are a lot of different ways to make profits.
When it comes to setting up a business online, one of the main things that you need to keep in mind is the order fulfillment and the distribution service of your e-commerce company.
This is the main way to meet the demands and requirements of the customers and to keep them happy. However, there are somethings about order fulfillment that you need to know.
1. Free Shipping Is Always Better Than Fast Shipping-
Most of the online business owners have learned the fact that by offering free shipping, they can attract more and more customers. This, when compared to the benefits of fast shipping, is a better option for online retail owners.
And even the online shoppers have rated that free shipping is a preferable option than the fast shipping. Free shipping provides a captain convenience to the customers which in turn helps them to anticipate the accurate cost of their purchase.
2. Stay On The Right Inventory Track-
One of the most important aspects of order fulfillment is to keep a keen sight on the inventory tracking to make sure that all the necessary items are in stock and ready for shipment.
It so happens that whenever a customer doesn’t find a particular item on your website, he/she look for another option to purchase the product.
By keeping a track on the inventory you can make sure what items are present and build a better relationship with your customer by fulfilling their demand.
3. Shipping Multiple Items Is Better-
Now, this is what most business owners won’t believe, but it is actually quite true. While the shipping cost for delivering two items will certainly be higher than shipping one item.
But what we are trying to say here is the expenses made per transaction in case of two items will be less than that of one item.
4. Having Too Many Option Means Less Sale-
When you have too many options in your business, surely you will attract a large part of the audience towards your website. However, research has proven that having more options actually results in a decrease in sales.
Instead of that, having lesser options will attract a smaller audience but there will be a higher chance of making any sales from the lesser options. This is due to the decision anxiety in people which makes them unable to make a decision when given so many options.
MDS Fulfillment is a large end-to-end outsourced logistics company offering a variety of order fulfillment services to help you manage your logistics processes and inventory, such as:
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Distribution centers in several strategic locations from coast to coast
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Dedicated or shared storage facilities
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WMS (“Warehouse Management Systems”)
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Reverse logistics including handling returns from the consumer
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Rigorous quality assurance
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E-commerce services (visibility of orders, inventory levels, and shipping information)
The MDS Fulfillment Best Delivery Services USA 2020
More than 500 letters and parcels per second are distributed in the USA. To meet this huge need, consumers must be able to use the best delivery service possible. Aware of the importance of delivery for the French, our consumer portal has decided to carry out a comparative test to help them select the best delivery service in 2019.
By combining the results of external comparative tests, Consumer reviews, and online competitors, we have found the service that offers the best value for money!
Why trust us?
If you can trust our consumer portal to find the best delivery service, it is above all for the quality of the comparative studies that we carry out. MDS Fulfillment always takes time to provide you with the most reliable result possible.
To do this, our large editorial team assesses all of the e-commerce services available, relying on the services offered, consumer reviews, service prices, and additional external comparative tests. Also, our portal is completely independent and is not influenced by any brand to direct its choices. This voluntary approach gives us total objectivity.
How does delivery service work?
We wanted our comparative test to be as objective and as precise as possible. We, therefore, inquired about the general operation of the delivery services to be able to establish which was the best of them for our competitor.
All sending services are based on the same principle. A contract is signed by a customer to transport a fold, a parcel, or goods, from point A to point B. After acceptance of the estimate by the customer, the object of the transport is then recovered by the service of 'shipment which will ensure its routing to the recipient.
To do this, the service will choose the most suitable vehicle, depending on the type of product, its size, and the distance to be traveled. In some cases, such as online or mail-order sales, it is the recipient who can choose the best service to ensure their arrival as quickly as possible. Knowing how to choose this type of business is therefore essential for all consumers.
When and for whom is a delivery service important?
Delivery service is important for those who wish to send or receive mail, packages, or goods.
The best deliverers are used daily to transport foodstuffs and commercial products from their place of production, or manufacturing, to their place of sale, or consumption.
Today, individuals are also among the biggest consumers of delivery services. They use them in the following cases:
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To send mail.
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To send a package to a family member or a friend.
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To send the goods they have sold through social networks or online sales sites.
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To receive articles ordered on the Internet.
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To get food delivered
Drop Shipping, Opportunity with Risk
Drop Shipping is nothing more than selling products without having the merchandise, warehouse, and transportation to deliver the product to the customer. The products are negotiated with external suppliers, to whom a quantity is reserved, and they are the ones who receive the e-commerce orders and deliver the product to the customer.
Thanks to this solution, online businesses can be developed in a more agile and accessible way because they do not have to make a large investment in operations and logistics since it is the Drop Shipping provider who assumes it in exchange for a sales margin.
This method also allows e-commerce to have great flexibility in the development of the assortment because to make it grow or decrease in the number of references or verticals, it only has to negotiate with Drop Shipping providers, which does not imply any large investment or divestment in the purchase of merchandise, warehouse or transport.
You just have to assume an investment of connection or disconnection of the assortment of the Drop Shipping provider to the online sales website. In this way, e-commerce becomes an agglutination of images of products that it does not have, to focus only on attracting and retaining customers because the dropshipping provider will be the one in charge of delivering the products.
E-commerce can have as many drop shipping providers as it considers since there is usually no exclusivity. There is e-commerce that, in the same vertical, televisions, for example, can have more than 10 Drop Shipping providers.
What is the risk of Drop Shipping that every e-commerce should know before implementing it?
The risk is that the "moment of truth for online shopping" is delegated to a third party. As we know, the customer's perception of a good online shopping service is built from the beginning of browsing the web platform to the delivery of the product.
The customer can have a spectacular experience on the web when they buy on it, they can enjoy careful communication and post-purchase treatment, but since the order does not arrive in good condition, at the time committed or the return and breakage policies of the product do not are those reported on the web, the customer's perception will be negative and it will be very difficult to recover them for next purchase.
If we are clear that the "moment of truth" with a customer who buys online is the moment of delivery of their purchase, we will quickly identify what the risk of Drop Shipping is and what we have to control constantly, since we are delegating the moment of truth of our e-commerce to a third party, who not only delivers products to our customers but also to those of other e-commerce.
Dropshipping: managing the customer relationship
Sometimes there is e-commerce that when a customer has some kind of incident with the order, he is transferred directly to the customer service of the Drop Shipping provider.
Something that in my opinion is an error, because the client has bought the product from e-commerce and not from a third party that he does not know and that may pose rules in the claim, guarantees, and other issues different from what is communicated in the e-commerce.
We must find a way to have the Drop Shipping provider very integrated with the e-commerce systems and policies if we do not want the opportunities offered by this solution to disappearing. Sometimes, poor Drop Shipping management can be one of the main issues in an e-commerce failure.
The success of a good Drop Shipping integration is that the client is unaware that the online platform has decided on this solution for the delivery of their orders. For him, the delivery has to be from e-commerce where he bought.
If not, you will lose confidence because you identify that at the "moment of truth in the relationship with e-commerce", which is delivered, it has decided to delegate it and not assume its responsibilities.
We opt for a controlled Drop Shipping and that any supplier that does not respect the eCommerce rules in terms of delivery and customer, is not hired. Even penalties should be put in negotiations.
Both the eCommerce and the Drop Shipping provider have to know and identify that the moment of truth for their business is in the delivery of the product and resolution of incidents if they have occurred.
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